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Mentoring Advisor - Liverpool/Cheshire

LOCATION: Liverpool
LENGTH: Full Time
SALARY UP TO: £27,000.00 per year
SECTOR: Nonprofit Charitable Organizations

FULL DESCRIPTION:

Mentoring Business Enquiry Handler

Liverpool/Cheshire

Up to £27,000 per annum

Full-time, Fixed Term until March 2020

 

Job Description:

The role of Mentoring for Growth Enquiry Handler is to effectively diagnose customers’ growth potential and business/mentoring support requirements, answering queries and managing the referral of businesses to internal or external services as required.

 

This includes following up to ensure clients are engaged and undertaking full analysis and evaluation of the function of the Enquiry team.  The role will be responsible for taking national calls and working collaboratively with agile workers, Be the Business and other key stakeholders.



Requirements

Key Responsibilities:

The Business Advisor’s (Level 1) primary responsibility is to ensure that the Enquiry Team service is delivered to produce the maximum impact in terms of assisting the client company to reach their full growth potential, mentoring requirements and delivery of outputs and outcomes in terms of improved performance, GVA growth, new jobs created, and jobs safeguarded.

 

All levels of Advisor will have the following responsibilities:

Handling client enquiries via, phone and email, initially assessing the growth potential and business mentoring needs using appropriate tools, processes and systems where required and Establishing and maintaining effective relationships and key client contacts

Ensure that potential clients comply with the project eligibility criteria by ensuring that initial eligibility checks, prior to formal assessment and action planning are carried out.

Making sure clients are personally introduced to those services identified as appropriate (internal and external) and monitor the delivery of these services is to support the client’s strategy and/or objectives and address those barriers to growth identified

Ensure that the monitoring and collection of output and impacts data is undertaken throughout the project and at the conclusion of each individual project in-line with funders’ requirements

Ensure client enquiries and partner referrals are correctly recorded on GC’s CRM and associated stakeholder service specific data capturing systems, updating progress against agreed actions as plans progress and ensure all administration is completed in timely manner against deadlines and is checked for accuracy

Work with the relevant businesses closely to monitor any outputs including new jobs created/safeguarded, any GVA increase and other service specific outputs and outcomes that result from activities undertaken.

 

Level 1 Advisor will be expected to:

Undertake general diagnostics on a business or a detailed diagnostic on a particular functional or business area which should be addressed by developing growth action plans and being matched to a mentor

Guide the client through a set of broad issues affecting their business

Support clients, as determined by the initial diagnostic, to enable them to fully meet their growth potential through utilising internal and external resources.

Undertake ongoing account management with a range of clients guiding and encouraging them to implement their growth plans by taking up other internal and external support

 

Key Skills:

·         Manage a portfolio of up to approximately 2000 clients on an annual basis.

·         At least degree level business education, or degree level qualification with a Management body or the relevant business experience to match those

·         Business experience in the private sector, including at a senior management or Director level

·         Proven track record in managing the range of business issues associated with periods of business growth

·         Proven track record in working effectively in a professional team/s

·         Professional experience and approach to managing and delivering business assessment, advice and development

 

Knowledge:

·         Understanding and experience of using project management techniques

·         Has technical knowledge in the key areas of business growth

·         Knowledge and understanding of the key national, sub-regional and local organisations and their role in supporting economic development and specifically business growth

·         Understanding of customer focused approach of working with businesses to foster engagement and encourage commitment to working towards economic development

 

If this sounds like the perfect role for you then please submit your CV.




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